The City & Borough of Juneau is excited to offer residents an easy and convenient method to view and pay their water and sewer bills online. You may also make a payment by phone or check your account balance 24/7 with our automated phone service by dialing (855) 798-1542. As of 07/01/23, there is a service fee of 3.29% with a min. fee of $2.95 for credit card. For payments by phone there is an additional fee of $0.75. Customers paying with ACH will not be subject to a service fee.
If you are having trouble accessing the payment portal, this may be due to the browser you are using and your computer’s operating system. To maintain compliance with security standards, our payment provider (Invoice Cloud) no longer supports the Internet Explorer browser when running on Windows XP, Server 2003, and Vista operating systems. We strongly encourage you to choose a different web browser (Chrome or Firefox) or upgrade your computer’s operating system to the latest Windows version.
Important: To ensure compliance with the latest security standards, Invoice Cloud will disable access for Internet browsers which do not support Transport Layer Security (TLS) versions 1.1 and 1.2 beginning April 4, 2018. To continue using online payments, customers must access the service with a compatible browser after that date. If your operating system is Windows XP or Vista, the Internet Explorer browser is no longer compatible with TLS 1.1 or 1.2. Both Firefox and Chrome are compatible browsers.
You may reach us at (907) 586-5215 Ext: 4907. You may email your questions to [email protected]. Email Us