Pay or View Bills

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Pay My Bill (Select this option to pay your  current or past due balance.) 

Is your service disconnected?
Option 1 : Pay My Bill (Select this option to pay outstanding balance . If your service is locked, it will be unlocked on the next business day.)
Option 2 : Pay My Bill + Afterhours Unlock Service  (Select this option to restore, reset or unlock after 5:00PM.  An After-Hours Service fee of $74.00 will apply). Account number is required including all leading zeros. 

Office hours for the Water Department are: 8:00 a.m. – 5:00 p.m. (Mon - Fri).

After Hours, Weekends, and Holidays --- there will be a $74.00 after hours fee charged to your account for this service.

After Hours begins at 5:00 p.m. and ends at 8:00 a.m. the next business day.

Utility bills are expected to be paid by the due date. Payments received after the due date are assessed a 5% penalty and will be subject to cut off at any time after your due date. If you feel you have not received your bill in a timely manner, contact Customer Service for a duplicate copy. Failure to receive your bill does not exempt a utility account from late fees and/or interruption of services and applicable fees.

Collier County offers residents an easy and convenient method to view and pay their utility bills online. You will be able to register, make a payment, set up autopay, and enroll in paperless billing to ensure you receive your bill electronically every month. You may also make a payment by phone or check your account balance 24/7 with our automated phone service. Call (239) 252-2380 and then choose option 1. Visit our website: www.collier.gov/paywater

Pay online

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Fast and easy

No registration is required for "One Time Pay." The fastest way to pay online and confirm payment.

Safe and secure

Your information is kept confidential, secure, and backed by the highest security standards.

Eco-friendly

Paying online reduces paper use and is an easy way to help the environment.


Important: To ensure compliance with the latest security standards, Invoice Cloud will disable access for Internet browsers which do not support Transport Layer Security (TLS) versions 1.1 and 1.2 beginning April 4, 2018. To continue using online payments, customers must access the service with a compatible browser after that date. If your operating system is Windows XP or Vista, the Internet Explorer browser is no longer compatible with TLS 1.1 or 1.2. Both Firefox and Chrome are compatible browsers.

Need Help?

You may reach us at (239) 252-2380.

You may email your questions to [email protected].

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EMAIL DOMAIN CHANGE:
Effective May 1, 2026, utility notifications will be sent from Collier.gov.  This update enhances security in the messages you receive from us.  Please add [email protected] to your contact list to ensure continued delivery.

DEBIT & CREDIT CARD CONVENIENCE FEE:
A 2.5% convenience fee of the total bill applies to payments made by debit or credit card.  To avoid this fee, you may enroll in Auto Pay using ACH (bank routing and account number required)

METER SHUT OFF:
If your meter is shut off please click on "Pay My Bill" to pay the outstanding balance.  Then, click on the "After-Hours" unlock button to pay the fee.  Both payments are necessary in order to unlock the meter after normal business hours.

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